SmoothStar Support hours are between 10am to 5pm (Singapore/ Malaysia time, GMT+8) Monday - Friday.
If you have a warranty question/enquiry, please go to the SmoothStar warranty page
to first understand SmoothStar’s warranty policy. At the bottom of the warranty information, use the online form to contact us. Please do not use the channels below to process warranty claims. Typical warranty claims take longer to respond to and solve than regular SmoothStar queries. If you are unsure, please email the support team.
SmoothStar receives hundreds of queries every day from all around the world. Please help us help you faster by only submitting one query through only ONE channel. Regardless of the channel you use, they all consolidate into one support system.
Customer support is only provided on these channels:
1. Contact form on this page
2. Email via firstname.lastname@example.org
3. WhatsApp/SMS/ Phone +65 8802 8272
We do not offer support via Instagram or FaceBook Messenger.
If you require SmoothStar support in another language other than English please let us know when you raise your ticket through one of the above channels.
SmoothStar support is offered in the following languages: English, Mandarin and Malay.