Product & Contact Support

On Average, our response times are:
Less than 24 hours - All non-peak times, business days only
Less than 48 hours - Peak times such as the lead up to major public holidays in Singapore and Mondays, business days only.

Saturday/Sunday/Eve of PH/ Public Holidays Support - SmoothStar support is unavailable at this time but we may offer this in the future.

If your issue is urgent and needs a timely response e.g. change order, change delivery address, please send us an email to support@smoothstar.sg with one of the following subject titles:

Change order: <type in your order number>
Change delivery address: <type in your order number>

SmoothStar Support hours are between 10am to 5pm (Singapore/ Malaysia time, GMT+8) Monday - Friday.

If you have a warranty question/enquiry, please go to the SmoothStar warranty page to first understand SmoothStar’s warranty policy. At the bottom of the warranty information, use the online form to contact us. Please do not use the channels below to process warranty claims. Typical warranty claims take longer to respond to and solve than regular SmoothStar queries. If you are unsure, please email the support team.

SmoothStar receives hundreds of queries every day from all around the world. Please help us help you faster by only submitting one query through only ONE channel. Regardless of the channel you use, they all consolidate into one support system.

Customer support is only provided on these channels:
1. Contact form on this page
2. Email via support@smoothstar.sg
3. WhatsApp/SMS/ Phone  +65 8802 8272

We do not offer support via Instagram or FaceBook Messenger.

If you require SmoothStar support in another language other than English please let us know when you raise your ticket through one of the above channels.

SmoothStar support is offered in the following languages: English, Mandarin and Malay.